The OTP Bank branch of the future

The design concept created for the invited competition of OTP offers adjustable, people-centered, and cost-efficient solutions, taking into account the bank's longterm customer service goals and its changing needs day by day. In the age of digital channels, the frequency of personal administration is decreasing, while the demand is tilting towards consulting services, which brings about the actual reorganization of bank branches. These two kinds of trends are represented in our work, reflecting the needs of today and near future.

Since the comprehensible, partnership-expressing design was a basic requirement, we gathered materials, feelings, decor, and graphic elements around four ideas – friendly, homelike, familiar, easy – to illustrate them. In addition to general comfort, they also support the functional separation of the two types of customer traffic. Short transactions can be made in the fast service lane behind a wooden slatted wall, while longer ones can take place at the free…


Interior design concept: Nóra Pajer, Noémi Soltész / 2019
Team: Norbert Juhász
Project management: Stay in Hungary
Client: OTP Bank Nyrt.
Size: 180 - 400 m2